Selling
Achieve the best price for your property with proper advice, professional marketing and an agent who is genuinely accountable for the result.
Sell your property
Personal Property Experts Exceptional Premium service
Every Yuvello agent is an experienced local property professional running their own business, backed by a national brand, modern technology and a real team. You deal with one person from valuation to completion. The same person, every time.
How we can help
Comprehensive property services, delivered personally
Whatever you are trying to do with property, it is handled by one agent who owns the outcome.
Buying
Find the right home with a tailored search and an agent who will tell you honestly when a property is not right for you.
Find a property
Landlords
Protect your investment and your time with letting, compliance and tenant management handled properly.
Let your property
Renting
Find a home you actually want to live in, with a straight answer about availability, cost and timing.
Find a rental
Valuation
Two ways to find out what your property is worth: an instant estimate online, or a proper visit from your local agent.
Get a valuation
About Yuvello
A national network of self-employed agents who trade under their own names, backed by one brand.
How it worksWhy it works better
An agent with their own business behind them works differently
In a high-street branch, your property is one of many on a list, handled by whoever is free. The person who valued it often is not the person who views it, and rarely the person who negotiates it.
A Yuvello agent runs their own business. Your sale is their reputation, their referral and their income, so they answer the phone, they do the viewing, and they tell you the truth about the offer.
- The person who values your property is the person who sells it
- Direct contact: a mobile number, not a switchboard
- Evening and weekend viewings, because that is when buyers are free
- Backed by a national brand for marketing reach, systems and compliance
What is it worth?
Two ways to get a valuation
One is instant, one is accurate. Start with either. The online estimate takes seconds and commits you to nothing, and you can book the visit afterwards.
In person
Your local agent visits, walks the property with you and gives you a considered figure with the comparable evidence behind it. They will also tell you what is worth doing before it goes to market, and what is not. This is the one that gives you an actual answer.
Duration30 to 45 minutes
Accuracy100%
Instantly online
An immediate estimate drawn from recent local sales. Useful for a ballpark, for planning, or just for curiosity, but no algorithm knows you replaced the roof, so treat it as a starting point rather than an answer.
DurationAbout 30 seconds
Accuracy60%
Featured
Properties through Yuvello agents
A selection of what our agents are currently marketing.
For sale
£4,500,000
Detached house, nine bedrooms
Norsey Road, Billericay, CM11
For sale
£785,000
Detached house
Blackthorn Drive, Harlow, CM17
For sale
£650,000
Terraced house
Carlton Road, Leytonstone, E11
For sale
£650,000
Semi-detached house
Abbotts Park Road, Leyton, E10
Find an agent
Meet the person who will handle your property
Yuvello agents trade under their own names. You can see who covers your area, what they specialise in and what their clients say, before you pick up the phone.
Kellie Hopkins
Chingford & Walthamstow
View profile
Hasan Kadri
Central London
View profilePriya Shah
Chingford & Highams Park
View profileSam Reeves
Leytonstone & Leyton
View profileAisha Khan
Billericay & Brentwood
View profileJames Moore
Woodford & Buckhurst Hill
View profileTom Bailey
Harlow & Epping
View profileLaura Hughes
Walthamstow & Leyton
View profileWhat clients say
In their words
They told me the flat was worth less than the agent before them, and explained exactly why. It sold in eleven days at the number they gave me.
Placeholder clientSeller, [AREA]
I dealt with the same person from the first viewing to the day I got the keys. After two previous purchases, that was new.
Placeholder clientBuyer, [AREA]
I have four properties and I no longer think about any of them. That is the whole review.
Placeholder clientLandlord, [AREA]
She talked me out of an offer that would have fallen through. It cost her the commission that month and saved me about four thousand pounds.
Placeholder clientSeller, [AREA]
Two viewings on a Saturday and a Sunday morning, arranged around my shifts. No branch would have done that.
Placeholder clientTenant, [AREA]
Not perfect - the survey stage dragged and I had to chase twice. But when I did, I got a straight answer rather than an excuse.
Placeholder clientBuyer, [AREA]
Are you an estate agent?
Yuvello is built for agents who want to go self-employed without going it alone. Trade under your own name, keep most of your commission, and get the brand, technology and support of a national agency behind you.
Selling
Sell with someone who owns the outcome
Your agent values the property, markets it, does the viewings and negotiates the offer. Not four different people. Not whoever happens to be in the office.
Why Yuvello
What actually moves the price
Most sellers are told what they want to hear at the valuation and then asked to reduce six weeks later. That costs more than an honest number would have.
A Yuvello agent gives you a figure they can defend with comparable evidence, and a marketing plan that gets the property in front of the right buyers in the first fortnight, when interest is highest and offers are strongest.
- An honest valuation, with the comparable evidence behind it
- Professional photography, floorplan and description as standard
- Listed on the major portals, plus your agent's own local network
- Accompanied viewings by the agent who knows the property
- Every offer put to you with the buyer's position, not just the number
- One person managing the chain through to completion
How it works
From first call to completion
1
Valuation
Your local agent visits, walks the property with you and gives you a considered figure with the evidence behind it. Free, and no obligation to go further.
2
Preparation
Photography, floorplan and description. Your agent will tell you the small things worth doing first, and the expensive things that are not worth doing at all.
3
Launch
Live on the major portals and out to your agent's local buyer list. The first two weeks matter more than the next two months.
4
Viewings
Accompanied by your agent, including evenings and weekends. You get feedback after every one, whether it is good or not.
5
Offers
Every offer is put to you with the buyer's position (chain, finance, timescale), so you are comparing more than headline numbers.
6
Through to completion
Your agent chases solicitors, surveyors and the chain, and tells you where things actually stand rather than waiting to be asked.
Worth getting right
Six things that decide what you get for it
Most of what separates a good sale from a disappointing one is settled before the property goes on the market.
Correct pricing
The most expensive mistake is the one made on day one.
A property priced above the market makes everything around it look like better value, and sellers who start too high usually finish lower than those who started at the right number. Too low costs you outright. Pricing is a judgement about market movement, demand, condition and location, and your agent should be able to show you the comparable evidence behind theirs.
Preparing your home
Buyers price in every job you have left undone.
Visible maintenance makes a buyer wonder what else has been left. Clutter, tired decoration and weak kerb appeal all cost you at the offer stage rather than the viewing stage, which is why they are easy to miss. Your agent will walk the property with you and tell you what is worth doing, and what is not worth spending money on.
Marketing
Plenty of properties are marketed adequately. Few are marketed well.
It starts with photography that shows the property at its best rather than simply recording the rooms. Staging and depersonalising change how a buyer responds to a set of pictures, long before anyone books a viewing, and your agent will tell you where that effort actually pays.
Exposure
Being everywhere is not the goal. Being in front of the right buyers is.
The right mix of portal listings, local advertising and your agent's own buyer list. What matters is reaching the people who are looking in your area, at your price, and are in a position to proceed, rather than the largest possible number of people who are not.
The right agent
Experience shows after the offer is accepted.
An inexperienced agent costs you money in ways that are hard to see: a price that was never tested, a buyer who was never qualified, a chain that nobody chased. Most sales that fail do not fail on the viewing. They fail in the weeks between offer and exchange.
Dealing with offers
The highest offer is not always the best one.
A lower offer from a buyer with nothing to sell and a mortgage agreed will often complete when a higher one does not. In a busy market you may get several offers and be asked for best and final. Your agent's job is to establish each buyer's position and tell you what each offer is really worth, not simply to pass on the biggest number.
Placeholder
Photograph to be supplied: an agent walking a couple through a property. Portrait or 4:3 landscape.
Why it matters
Your most valuable asset
For most people the house is the largest thing they will ever own, and selling it is a transaction they do two or three times in a life. The agency you pick is the one decision that affects every other one.
Location matters, and it is not the only thing that matters. Presentation, timing, the asking price, how a buyer is qualified and how the chain is chased all move the final figure, and most of them are easy to get wrong if you have not done this for a living. Your agent's job is to make those calls with you rather than leave them to chance.
Find out what your property is worth
Free, no obligation, and no pressure to list. Instantly online, or in person with your local agent.
Common questions
How quickly can you value my property?
Usually within a few days, and often sooner, because your agent runs their own diary rather than waiting for a branch rota. Evening and weekend appointments are normal, not a favour.
Do I have to use Yuvello for the whole sale?
The valuation is free and carries no obligation. If you decide to instruct us, the terms, including any tie-in period, will be set out in writing before you sign anything. [TERMS TBC]
Who will I actually deal with?
One named agent, from the valuation through to completion. You will have their direct number.
What if my property does not sell?
Your agent will tell you honestly whether the issue is the price, the presentation or the marketing, and what changing each one would realistically do. A property that has been on the market a long time needs a different conversation, not a louder one.
Are you a member of a redress scheme?
[REDRESS SCHEME TBC]. Membership of a government-approved redress scheme is a legal requirement for UK estate agents and the details must appear here and in the footer before launch.
Our selling service
Everything the fee actually buys
Not a list of promises. A list of the work, and the person who does each part of it. That person is your agent, from the valuation through to the day you hand over the keys.
The short version
One agent, start to finish
Most agency service breaks down at the handovers: the person who values is not the person who views, and neither is the person who chases the solicitor. There is nothing wrong with any of them individually and the sale still falls apart.
A Yuvello agent runs their own business, so your file does not move. The same person values, markets, views, negotiates and chases. Everything below is theirs to deliver.
What is included
Six parts of the job
Every one of these is done by your agent rather than passed to a central team.
Marketing
The photographs are the viewing most buyers will ever have.
Professional photography, a floorplan and a written description as standard. Your agent will tell you what to move, what to fix and what not to bother with before the photographer arrives, because that hour is worth more than most of what happens afterwards.
Listing and reach
The first fortnight decides most of it.
Live on the major portals and out to your agent's own local buyer list on the same day. Interest is at its highest in the first two weeks and so are the offers, which is why launching before the marketing is ready costs money.
Viewings
Done by the person who valued the property.
Every viewing is accompanied, never a key handover, and your agent is available seven days a week and outside office hours because that is when buyers can come. Where a property suits it, they will run an open house and put several motivated buyers through on the same day. You get feedback after every viewing, good or bad, without having to ask. [AVAILABILITY TBC: seven-day and out-of-hours cover is carried over from the RSPG service. Confirm it holds for every Yuvello agent before publishing, because a self-employed agent sets their own diary.]
Offers and negotiation
Every offer with the buyer's position attached.
Interested buyers are qualified first: what they can borrow, what they have to sell and when they can move. That position comes to you alongside the number, so you are comparing offers rather than headlines. Your agent negotiates on your behalf and will tell you plainly when the highest offer is not the safest one.
Sales progression
The part that actually saves sales.
Once the offer is accepted your agent chases solicitors, surveyors and everyone else in the chain, and tells you where things stand rather than waiting to be asked. Most sales that fail, fail here.
Compliance
The unglamorous part, done properly.
Identity and anti-money-laundering checks are a legal requirement on every seller and buyer, and your agent handles them. [EPC TBC: confirm whether Yuvello arranges the Energy Performance Certificate and whether the cost sits with the seller. A property cannot be marketed without one.]
Marketing
What we produce, and where it goes
A property gets one launch. What a buyer sees in the first fortnight is a set of photographs, a floorplan and a few hundred words, so those are worth doing properly rather than quickly.
Your agent commissions professional photography, a measured floorplan, a 360 degree virtual tour and a written description that covers the condition of the property and what is actually good about the area. Then it goes out everywhere at once.
[PORTAL MEMBERSHIPS TBC] Rightmove, Zoopla and PrimeLocation are contracts held per agency. Yuvello needs its own memberships before these can be named, and the same applies to the accreditation marks in the footer. Naming a portal you are not a member of is a misdescription.
- The Yuvello website
- Rightmove, Zoopla and PrimeLocation
- Social media
- Your agent's own database of registered buyers
- A board at the property, where you want one
- Printed brochures for viewings
What we commit to
How your agent works
These apply to every Yuvello agent. If one of them works differently, their profile has to say so.
- One named agent from valuation through to completion
- A direct number, not a switchboard or a branch queue
- Feedback after every viewing, whether it is good or not
- An honest view on price, with the comparable evidence behind it
- Evening and weekend appointments as standard
- No pressure to use in-house conveyancing or mortgage services
The last one is a real commitment with a cost attached: referral fees are a normal part of agency income. Confirm Yuvello's position before publishing, and remember that any referral arrangement has to be disclosed to the client under the estate agency rules. [REFERRAL FEE POSITION TBC]
Instructing us
What we need from you before it goes live
Four things, and none of them are optional. An estate agent is legally required to verify who you are and that the property is yours before it can be marketed, so gathering these early is what stops the launch slipping.
Proof of ownership
Usually the title deeds or an up-to-date register entry from the Land Registry. If the property is in more than one name, everyone on the title has to be party to the instruction.
Photo identification
A passport or driving licence for every owner. This is anti-money-laundering law rather than agency preference, and it applies to the buyer at their end too.
Proof of address
A recent utility bill or bank statement. Recent means within the last three months.
A signed agency agreement
The terms you are agreeing to: the fee, the basis it is charged on, how long the agreement runs and how either side ends it. Read it before you sign it, and ask about anything that is not clear.
What it costs
The fee
Yuvello charges a percentage of the sale price, payable on completion. No sale, no fee.
[FEE TBC] The percentage, the minimum fee, the VAT position and the tie-in period are all still to be confirmed, and all four have to appear before this page can go live. A seller comparing agencies will look for exactly these numbers, and an agency that hides them is assumed to be expensive.
Start with the valuation
Free, no obligation, and the figure comes with the evidence behind it.
Buying
Find the right home, not just an available one
A tailored search, early sight of what is coming to market, and an agent who will tell you when a property is not right for you.
How we help
A buyer's agent, not just a listing site
Portals are good at showing you what is listed today. They are not good at telling you whether the asking price is realistic, what the neighbours are like, or which house has been quietly reduced twice.
Because Yuvello agents work their own patch, they know the answers to those questions, and they will give them to you straight, even when it costs them a sale.
- A search matched to what you actually need, not just your maximum budget
- Early notice of properties coming to market
- Honest guidance on what a property is worth and what it will need spending on
- Viewings arranged around your working week
- Help positioning your offer so it is taken seriously
- One point of contact through the chain to completion
How it works
From first search to keys
1
Register
Tell us the area, the budget and the things you will not compromise on. The last one matters most and is the one most people skip.
2
Get matched
Properties that fit, including ones about to come to market. Not everything within a hundred thousand pounds of your budget.
3
View
Arranged around your week, with an agent who can answer questions about the property and the street.
4
Offer
Your agent helps you position it: price, chain, finance and timing all affect whether an offer is accepted.
5
Through to completion
Someone chasing the chain and telling you where it actually stands.
Be ready
What makes an offer stronger
Sellers accept the offer most likely to complete, which is not always the highest one.
- A mortgage agreement in principle, dated recently
- A solicitor already instructed
- A clear position on your own sale, if you have one
- Flexibility on the completion date
- Proof of deposit funds ready to show
Work out your costs
How much stamp duty will you pay?
Stamp duty is usually the largest single cost on completion after the deposit, and it changes depending on whether you are a first-time buyer, moving home or buying an additional property. Put your price in and see the figure.
Tell us what you are looking for
Register your search and your local agent will be in touch, including about properties before they are listed.
Common questions
Does it cost anything to register?
No. Registering a search with Yuvello is free.
Will you tell me if a property is overpriced?
Yes. Your agent's job is to get you into the right house, not to talk you into the nearest one.
Can I see properties before they are listed?
Often, yes. Registered buyers hear about properties as they are being prepared for market.
What if I am buying and selling at the same time?
The same agent can handle both, which means one person understands the whole chain rather than two people managing half of it each.
Calculator
Stamp duty on your purchase
Enter the price, say which kind of buyer you are, and the figure updates as you type. It shows the working as well as the total, because the number is easier to plan for when you can see where it comes from.
Stamp duty to pay
£12,500
An effective rate of 2.78% of the purchase price
| Band | Rate | Tax |
|---|
Worth knowing
What the figure does and does not include
Stamp duty is charged in slices. You do not pay one rate on the whole price: each band applies only to the part of the price that falls inside it, which is why the effective rate is always lower than the top rate you reach.
It is payable within 14 days of completion, and in practice your conveyancer files the return and pays it out of the funds you send them. Budget for it alongside your deposit, your conveyancing fees and your survey rather than treating it as an afterthought.
This calculator covers straightforward residential purchases in England and Northern Ireland. It does not handle mixed use or non-residential property, purchases of six or more dwellings, company purchases, linked transactions, leaseholds where rent as well as a premium is paid, or any relief other than first-time buyer relief. If your purchase is any of those, the figure here will not be right and your conveyancer will tell you what is.
The rules behind it
How each buyer type is treated
Rates in force from 1 April 2025, checked against gov.uk on 6 September 2026.
- Moving home: nil to 125,000, then 2%, 5%, 10% and 12% through the bands
- First-time buyer: nothing up to 300,000, then 5% to 500,000
- First-time buyer relief disappears entirely above 500,000, and the standard rates apply instead
- Additional property: the standard rates plus five percentage points, from a price of 40,000 upwards
- Not UK resident: two percentage points on top of whichever rates apply to you
- Replacing your main home within 36 months of selling the last one: the higher rates can usually be reclaimed
Rates change at Budgets. Whoever maintains this site needs to check gov.uk against the band table in build_site.py after each one, and update the date shown above. A stale calculator on an agency site is worse than no calculator.
This is an estimate, not advice
The figure here is a guide to help you budget. It is not tax advice and Yuvello is not a tax adviser.
Your conveyancer works out the stamp duty actually due on your purchase, files the return and pays HMRC. Confirm the figure with them before you commit to anything, and check it again if anything about the purchase changes.
Found somewhere you like?
Your local agent can tell you what else the move will cost, and what the seller's position actually is.
Register your search
Tell us what you are looking for
The properties that suit you best are often gone before they reach a portal. Register what you are after and your local agent will call you about the ones that match, including the ones that are not on the market yet.
Why bother
What registering actually gets you
A portal alert tells you a property has been listed. By then everyone else with the same alert knows too, and the best ones are often under offer before the first weekend of viewings.
Your agent knows what is coming before it is advertised: the vendor who has had the valuation and is deciding, the one waiting on a survey, the one whose sale fell through last week. If your requirements are on file and you are in a position to move, you are the call they make first.
It is free, it commits you to nothing, and you can tell us to stop at any time.
Your requirements
Register your search
The more specific you are, the more useful the calls will be. Everything except your contact details can be approximate.
What happens next
Three steps, no chasing
1
Your agent calls
The agent who covers your area calls to go through what you have registered and fill in the gaps. Fifteen minutes, and it is the bit that makes the rest work.
2
You hear about the right ones
Matching properties as they come up, including before they are listed. Not a daily digest of everything in the postcode.
3
You view with the person who knows it
Viewings are accompanied by the agent marketing the property, so you can ask why the vendor is moving and what the position on the chain is.
Worth having ready
What makes you a stronger buyer
None of this is required to register. It is what sellers and their agents look at when two offers are close.
- A mortgage agreed in principle, not just an estimate of what you could borrow
- A clear position on your own sale, if you have one
- A solicitor already instructed
- Proof of your deposit funds ready to show
- Flexibility on the completion date
- An honest answer about your chain, because it will come out anyway
This duplicates the checklist on the Buying page. Decide which page owns it before launch rather than running both.
Prefer to talk it through?
Your local agent would rather have a fifteen minute conversation than a form. Either works.
Landlord services
Let only: we find the tenant
We market the property, find a tenant, reference them properly and set the tenancy up correctly. From the day they move in, the property is yours to run.
Who it suits
Is this the right level for you?
Let only suits a landlord who is close to the property, has the time to answer the phone, and either knows a reliable plumber or is one. It is the cheapest level because you are doing most of the work.
It is a poor fit if you live a long way from the property, travel, have a demanding job, or have never dealt with a tenancy before. The saving is real, but so is the three in the morning call about a leak, and so is the cost of getting a Section 21 wrong because the paperwork at the start was not right.
Most landlords who move up to a higher level do it after the first thing goes wrong rather than before.
What is included
What is included in let only
Everything up to and including the day the keys change hands.
16 things, included in the fee
Before it goes on the market
- A rental valuation carried out in person by your local agent, with the comparable evidence behind it
- Guidance on the statutory compliance the property needs before it can be let
- A check on the consents you need: mortgage lender, freeholder, insurer
- Advice on any work required to meet current legislation, and what is worth doing beyond that
Marketing it
- Professional photography and a measured floorplan
- Listed on the major portals and to our own list of registered tenants
- Enquiries qualified before anyone is offered a viewing
- Accompanied viewings, seven days a week
Finding the tenant
- Tenant interview and negotiation of the tenancy terms on your behalf
- Credit checks, affordability, employment and previous landlord references
- Right to rent checks on every adult occupier
Setting the tenancy up
- The assured shorthold tenancy agreement drawn up and signed
- Standing order set up so the rent arrives on the same day each month
- Meter readings taken and the utility companies and council notified
- Deposit collected, registered in an approved scheme and the prescribed information served
- Inventory and schedule of condition arranged for check-in
What stays with you
What you take on from move-in day
This is the part landlords tend to underestimate. None of it is difficult. All of it takes time, and some of it has legal consequences if it is missed.
Rent collection and arrears
The rent comes to you. If it stops, chasing it is your job, and so is keeping the records you would need if it ever went further than a phone call.
Repairs and emergencies
Finding the contractor, agreeing the price, getting access, and being contactable when the boiler fails on a bank holiday.
Inspections
Periodic visits, written up, with photographs. Without them you find out about a problem when the tenant leaves.
Compliance and renewals
Diarising the gas safety check, the electrical report and the licence renewal, and getting each one done before it lapses.
The end of the tenancy
Check-out, the dilapidations assessment, negotiating deductions and dealing with the deposit scheme if the tenant disputes them.
Notices and possession
Serving the right notice, in the right form, at the right time. Get this wrong and you start again, months later.
The law
Your legal duties as a landlord
These sit with you as the landlord whoever actually carries them out. On this service level we can do some of them for you, but the liability does not transfer, so it is worth knowing what they are.
- An annual gas safety check by a Gas Safe engineer, with the record given to the tenant
- An electrical installation condition report at least every five years
- An EPC of band E or better, unless a valid exemption is registered
- Working smoke alarms on every storey and a carbon monoxide alarm in any room with a fuel-burning appliance
- The deposit protected in an approved scheme within 30 days, with the prescribed information served
- Right to rent checks on every adult occupier before they move in
- The current How to Rent guide served at the start of the tenancy
- Any selective or HMO licence the local authority requires
[LEGAL REVIEW NEEDED] This list is a plain-English summary of the position in England and is not legal advice. Requirements differ in Wales and Scotland, and they change. Have it checked and dated before launch, and add who is responsible for each item on each service level once that is settled.
What it costs
The fee for this level
[FEE TBC] The management fee for this level, what it is a percentage of, and whether it is quoted inclusive of VAT are all still to be confirmed.
A letting agent in England has to publish its fees, its client money protection and its redress scheme membership on its own website. That is not optional and it cannot launch without them.
- The management fee for this level
- Tenancy set-up, inventory, check-out and renewal charges
- What is included before anything is charged extra
- Every figure inclusive of VAT
Not sure let only is enough?
Talk it through with your local agent. Moving up a level later is straightforward, but it is cheaper to start at the right one.
Landlord services
Rent collection: we handle the money
Everything in let only, and then we collect the rent every month, chase it the day it is late, and send you a statement you can hand to your accountant. The property itself stays yours to look after.
Who it suits
Is this the right level for you?
Rent collection suits a landlord who is happy to deal with the property but does not want to deal with the payment. Chasing money from someone living in your house is uncomfortable, and it is easier when the request comes from an agent rather than from you.
It also suits anyone who has had an arrears problem before. Arrears are a process rather than an event: the earlier and more consistently it is chased, the less likely it is to become a possession case. A tenant who knows the rent is monitored behaves differently from one who knows it is not.
If repairs are the part you dread rather than the money, fully managed is the level you want instead.
What is included
What is included in rent collection
Everything in let only, and then the money handled for as long as the tenancy runs.
21 things, included in the fee
Before it goes on the market
- A rental valuation carried out in person by your local agent, with the comparable evidence behind it
- Guidance on the statutory compliance the property needs before it can be let
- A check on the consents you need: mortgage lender, freeholder, insurer
- Advice on any work required to meet current legislation, and what is worth doing beyond that
Marketing it
- Professional photography and a measured floorplan
- Listed on the major portals and to our own list of registered tenants
- Enquiries qualified before anyone is offered a viewing
- Accompanied viewings, seven days a week
Finding the tenant
- Tenant interview and negotiation of the tenancy terms on your behalf
- Credit checks, affordability, employment and previous landlord references
- Right to rent checks on every adult occupier
Setting the tenancy up
- The assured shorthold tenancy agreement drawn up and signed
- Standing order set up so the rent arrives on the same day each month
- Meter readings taken and the utility companies and council notified
- Deposit collected, registered in an approved scheme and the prescribed information served
- Inventory and schedule of condition arranged for check-in
Handling the money
- Rent collected automatically each month and paid on to you
- Arrears pursued from the day a payment is late, in writing and by phone
- A written record of every chase, which is what a court would want to see
- Periodic and annual rental statements for your accountant
- Advice on legal action if arrears reach that point
What stays with you
What stays with you
The money is handled. The building is not.
Repairs and emergencies
You are still the person the agent rings when the boiler fails, and you still arrange the contractor and the access.
Inspections
Periodic visits and the written record of them remain yours to organise.
Compliance and renewals
The gas safety check, the electrical report and any licence renewal are still yours to diarise and book.
The end of the tenancy
Check-out, dilapidations and the deposit negotiation stay with you.
The law
Your legal duties as a landlord
These sit with you as the landlord whoever actually carries them out. On this service level we can do some of them for you, but the liability does not transfer, so it is worth knowing what they are.
- An annual gas safety check by a Gas Safe engineer, with the record given to the tenant
- An electrical installation condition report at least every five years
- An EPC of band E or better, unless a valid exemption is registered
- Working smoke alarms on every storey and a carbon monoxide alarm in any room with a fuel-burning appliance
- The deposit protected in an approved scheme within 30 days, with the prescribed information served
- Right to rent checks on every adult occupier before they move in
- The current How to Rent guide served at the start of the tenancy
- Any selective or HMO licence the local authority requires
[LEGAL REVIEW NEEDED] This list is a plain-English summary of the position in England and is not legal advice. Requirements differ in Wales and Scotland, and they change. Have it checked and dated before launch, and add who is responsible for each item on each service level once that is settled.
What it costs
The fee for this level
[FEE TBC] The management fee for this level, what it is a percentage of, and whether it is quoted inclusive of VAT are all still to be confirmed.
A letting agent in England has to publish its fees, its client money protection and its redress scheme membership on its own website. That is not optional and it cannot launch without them.
- The management fee for this level
- Tenancy set-up, inventory, check-out and renewal charges
- What is included before anything is charged extra
- Every figure inclusive of VAT
Want the repairs handled too?
Fully managed adds the day-to-day running of the property to everything here.
Landlord services
Fully managed: you stop thinking about it
Everything in the other two levels, plus the day-to-day. Repairs, inspections, compliance dates and the end of the tenancy are all handled. For most landlords this is the level that makes a rental property behave like an investment rather than a second job.
Who it suits
Is this the right level for you?
Fully managed suits a landlord who wants the income without the operational load: anyone who lives away from the property, works full time, holds more than one rental, or simply does not want to be the person a tenant calls at the weekend.
It is also the level that protects you from the expensive mistakes. Most of what goes badly wrong for landlords is not dramatic. It is a gas certificate that lapsed, an inspection that never happened, a notice served in the wrong form, a deposit that was not protected in time. Those are calendar problems, and a managing agent is in large part a calendar.
The fee is the highest of the three. Weigh it against your own time and against the cost of one thing going wrong.
What is included
What is included in fully managed
Everything in the other two levels, plus the running of the property from check-in to check-out.
33 things, included in the fee
Before it goes on the market
- A rental valuation carried out in person by your local agent, with the comparable evidence behind it
- Guidance on the statutory compliance the property needs before it can be let
- A check on the consents you need: mortgage lender, freeholder, insurer
- Advice on any work required to meet current legislation, and what is worth doing beyond that
Marketing it
- Professional photography and a measured floorplan
- Listed on the major portals and to our own list of registered tenants
- Enquiries qualified before anyone is offered a viewing
- Accompanied viewings, seven days a week
Finding the tenant
- Tenant interview and negotiation of the tenancy terms on your behalf
- Credit checks, affordability, employment and previous landlord references
- Right to rent checks on every adult occupier
Setting the tenancy up
- The assured shorthold tenancy agreement drawn up and signed
- Standing order set up so the rent arrives on the same day each month
- Meter readings taken and the utility companies and council notified
- Deposit collected, registered in an approved scheme and the prescribed information served
- Inventory and schedule of condition arranged for check-in
Handling the money
- Rent collected automatically each month and paid on to you
- Arrears pursued from the day a payment is late, in writing and by phone
- A written record of every chase, which is what a court would want to see
- Periodic and annual rental statements for your accountant
- Advice on legal action if arrears reach that point
Running the property
- Routine repairs and maintenance arranged and supervised
- Repairs reported by the tenant at any hour through the tenant portal
- A spending limit you set, above which we call you before committing
- The annual gas safety inspection organised and the record served on the tenant
- Property inspections at least every six months, with a written report and photographs
- Keyholding for the duration of the tenancy
- Compliance dates tracked and renewed before they lapse
- You are told when the regulations change and what it means for your property
Ending it
- Tenancy renewals and rent reviews negotiated
- Possession notices prepared and served in the correct form
- Check-out inventory and the dilapidations assessment
- Deposit return negotiated, and a scheme dispute prepared and submitted if it comes to one
What stays with you
What still needs you
Very little, but not nothing. Anyone who tells a landlord they can hand over completely is overselling it.
The decisions that cost money
Anything above your agreed spending limit, and any major work. We get the quotes and give you a recommendation. You decide.
Legal responsibility
The duties listed below sit with you as the landlord however they are carried out. We do the work and keep the records. The liability stays yours.
Your own tax
Rental income is yours to declare. We give you the statements and the annual summary; your accountant does the rest.
Ending the tenancy
If you want the property back, that decision is yours. We serve the notice correctly and handle the process.
The law
Your legal duties as a landlord
These sit with you as the landlord whoever actually carries them out. On this service level we can do some of them for you, but the liability does not transfer, so it is worth knowing what they are.
- An annual gas safety check by a Gas Safe engineer, with the record given to the tenant
- An electrical installation condition report at least every five years
- An EPC of band E or better, unless a valid exemption is registered
- Working smoke alarms on every storey and a carbon monoxide alarm in any room with a fuel-burning appliance
- The deposit protected in an approved scheme within 30 days, with the prescribed information served
- Right to rent checks on every adult occupier before they move in
- The current How to Rent guide served at the start of the tenancy
- Any selective or HMO licence the local authority requires
[LEGAL REVIEW NEEDED] This list is a plain-English summary of the position in England and is not legal advice. Requirements differ in Wales and Scotland, and they change. Have it checked and dated before launch, and add who is responsible for each item on each service level once that is settled.
What it costs
The fee for this level
[FEE TBC] The management fee for this level, what it is a percentage of, and whether it is quoted inclusive of VAT are all still to be confirmed.
A letting agent in England has to publish its fees, its client money protection and its redress scheme membership on its own website. That is not optional and it cannot launch without them.
- The management fee for this level
- Tenancy set-up, inventory, check-out and renewal charges
- What is included before anything is charged extra
- Every figure inclusive of VAT
Ready to hand it over?
Start with a rental valuation. Your local agent will tell you what the property should achieve and which level actually suits it.
Landlords
Let it properly, once
Getting the right tenant matters more than getting a tenant quickly. Your agent handles the marketing, the referencing, the compliance and, if you want, everything after that.
Service levels
Three levels of service
Let only
We market the property, find and reference the tenant, and set up the tenancy. You manage it from there.
- Marketing and portal listing
- Accompanied viewings
- Tenant referencing and right to rent checks
- Tenancy agreement and deposit registration
Fully managed
Everything in the other two levels, plus the day-to-day. The option for landlords who do not want a phone call about a boiler at nine on a Sunday.
- Everything in Let only and Rent collection
- Repairs and contractor management
- Routine inspections
- Compliance monitoring and renewals
- Deposit return and check-out
Rent collection
Everything in let only, plus we collect the rent and chase it when it is late.
- Everything in Let only
- Monthly rent collection
- Arrears chasing
- Statements and annual summary
Our fees
Our landlord fees, in one place
Every level of service, what is included in each, and what anything outside it costs. No percentage that only appears once you are already on the phone.
A letting agent in England has to publish its fees, so this is not a courtesy, but the version we publish is meant to be readable rather than merely compliant.
[ALL FEES TBC] The fees page is built and linked, but every figure on it is a placeholder until Yuvello confirms them.
- Management fee for each service level
- One-off charges: set-up, inventory, check-out, renewals
- What is included before anything is charged extra
- All figures inclusive of VAT
Why use an agent
The benefits of using our services
What you are actually buying when you hand a property to a managing agent.
High-quality tenant screening
Credit and affordability checks, employment and previous-landlord references, and right to rent checks on every adult occupier. The point is not the paperwork. It is a tenant who pays on time and looks after the place.
Less time standing empty
An empty month costs more than a slightly lower rent. Your agent prices to the comparable evidence, markets the property properly across the portals, and does the viewings personally rather than fitting them around a branch rota.
Financial management
Rent in, costs out, and an annual summary your accountant will accept without rebuilding it. Included from rent collection upwards, so you can see what the property is actually returning.
Legal knowledge and compliance
Gas, electrical, EPC, alarms, deposit protection and right to rent all carry dates and penalties. Your agent tracks them and tells you before they expire. The legal responsibility stays yours, which is exactly why it should not sit in your calendar alone.
Your time back
On fully managed you stop being the first phone call. Repairs, contractors, routine inspections, renewals and the boiler that fails on a Sunday night all go to your agent instead.
Experience you can name
Every Yuvello agent is an experienced local property professional running their own business, not a trainee working a branch list. Your property does not get passed around, and you always know whose name is on it.
Compliance
What the law requires of you
Letting a property in England carries real legal obligations, and the penalties for missing them are significant. Your agent tracks these and tells you before they expire, but the responsibility remains yours.
- Gas safety certificate, renewed annually
- Electrical Installation Condition Report, at least every five years
- Energy Performance Certificate of the required minimum rating
- Smoke alarms on every storey and carbon monoxide alarms where required
- Deposit protected in an approved scheme within 30 days
- Right to rent checks on every adult occupier
- How to Rent guide served at the start of the tenancy
This is a summary for orientation, not legal advice, and requirements change. [COMPLIANCE WORDING TO BE REVIEWED BY COUNSEL]
Why Yuvello
A landlord's agent who is genuinely local
Property management goes wrong in the gaps: the certificate nobody renewed, the leak nobody attended, the tenant who stopped answering. Those gaps open up when the property is one of six hundred on a regional list.
A Yuvello agent runs their own book. They know the property, they know the tenant, and they are the person you call.
- One named agent, not a management inbox
- Local contractors your agent actually uses and trusts
- Compliance dates tracked and flagged before they expire
- Honest rental valuations, because an empty month costs more than a slightly lower rent
What is your property worth as a rental?
A free rental valuation from a local agent, with the comparable evidence behind it.
Common questions
How quickly can you let my property?
It depends on the property, the area and the asking rent. Your agent will give you a realistic timescale at the valuation rather than an optimistic one to win the instruction.
Do you reference tenants?
Yes: affordability, employment, previous landlord references and right to rent checks on every adult occupier.
What happens if the tenant stops paying?
Under rent collection and fully managed we chase arrears and keep you informed from the first missed payment. What happens next depends on the circumstances, and your agent will talk you through the options. [RENT PROTECTION / LEGAL COVER OFFERING TBC]
Who holds the deposit?
It is protected in a government-approved scheme within the statutory 30 days. [SCHEME TBC]
Are you a member of a client money protection scheme?
[CMP SCHEME TBC]. Client money protection is a legal requirement for agents holding client money and the certificate must be available on the site before launch.
Landlords
Landlord fees, in plain figures
What each level of service costs, what is included in it, and what anything outside it is charged at. Published in full, because a fee you only hear on the phone is not a fee you can compare.
Management fees
What each service level costs
Let only[FEE TBC]One-off charge, taken from the first month's rent. Basis to be confirmed
Rent collection[FEE TBC]Percentage of rent collected each month. Basis to be confirmed
Fully managed[FEE TBC]Percentage of rent collected each month. Basis to be confirmed
One-off charges
Everything else that can be charged
Tenancy set-up[FEE TBC]Referencing, right to rent checks, agreement and deposit registration
Inventory and check-in[FEE TBC]Varies by property size. Bands to be confirmed
Check-out and deposit return[FEE TBC]Including dilapidations assessment
Tenancy renewal[FEE TBC]Where the tenant stays on a new fixed term
Gas, electrical and EPC certificates[COST + FEE TBC]Contractor cost, plus any arrangement fee
Court attendance or possession[FEE TBC]Hourly or fixed. To be confirmed
Deposit dispute submission[FEE TBC]Where a scheme adjudication is needed
Included
What the management fee already covers
These are part of fully managed and are not charged on top. If a fee appears for any of them, ask.
- Marketing, photography and portal listing
- Accompanied viewings
- Tenant referencing and right to rent checks
- Monthly rent collection and arrears chasing
- Routine inspections and the report that follows
- Arranging repairs and instructing contractors
- Tracking compliance dates and telling you before they expire
- Monthly statements and an annual summary
This list is drafted from the service levels on the Landlords page and must be checked against the terms of business before launch. The two documents have to say the same thing.
What you should be able to check before you instruct anyone
Any letting agent holding your money must belong to a client money protection scheme and to a government-approved redress scheme, and must display both, along with its fees, on its own website. That applies to Yuvello exactly as it applies to everyone else.
Ask for the fee basis in writing: whether the percentage is of rent due or rent received, whether it is charged during void periods, what happens if the tenant leaves early, and what the notice period is if you want to move the property elsewhere. An agent who will not put that in writing is telling you something.
[CMP SCHEME TBC] · [REDRESS SCHEME TBC] · [VAT REGISTRATION TBC]
Want the figures for your property?
A rental valuation and a written fee quote from the agent who would actually handle it.
Renting
A straight answer, and a set of keys
Renting is stressful enough without an agent who will not return a call. You get a named person, an honest view on whether you will be accepted, and no surprises in the costs.
How it works
From search to move-in
1
Register
Tell us the area, the budget, when you need to move and anything that matters: pets, parking, a spare room that has to be a study.
2
View
Arranged around your working week, with an agent who can answer questions about the property, the landlord and the street.
3
Apply
One application, one point of contact. Your agent will tell you honestly whether it is likely to be accepted before you pay anything.
4
Referencing
Affordability, employment and previous landlord checks, plus right to rent. Your agent tells you what is needed up front rather than in instalments.
5
Move in
Signed agreement, protected deposit, inventory, keys.
Be ready
What you will need
Having these ready makes an application faster and considerably less stressful.
- Photo ID and proof of your right to rent in the UK
- Proof of income, usually three months of payslips or accounts if self-employed
- Previous landlord's contact details, if you have rented before
- Employer contact for a reference
- Bank details for the standing order
- Funds for the deposit and first month's rent
Costs
What you will pay
Holding deposit[TBC]Capped at one week's rent
Tenancy deposit[TBC]Capped at five weeks' rent where annual rent is under £50,000
Rent in advance[TBC]
Other permitted payments[TBC]Late rent, lost keys, variation, early termination, all capped or cost-limited
Your rights
What you are entitled to
A good agent tells you this before you ask. Your deposit must be protected in a government-approved scheme within 30 days and you must be told which one. Your home must be safe, with a valid gas safety certificate and working alarms. Repairs that are the landlord's responsibility must be dealt with in reasonable time.
Summary only, not legal advice. [TO BE REVIEWED BY COUNSEL]
- Your deposit protected, and proof of where
- A gas safety certificate and an EPC before you move in
- The How to Rent guide at the start of the tenancy
- Reasonable notice before anyone visits
- Repairs handled properly, not argued about
Common questions
How much do I need to earn?
Most landlords look for annual income of around thirty times the monthly rent, though it varies and a guarantor can change the picture. Your agent will tell you where you stand before you spend anything.
Can I rent with a pet?
Sometimes. It depends on the landlord and the property, and it is worth asking rather than assuming. Tell your agent up front so they only show you places that are actually possible.
What if my references are complicated?
Self-employment, a new job or a gap in renting history are all normal. Tell your agent early and they can put the application forward properly rather than have it fail on a technicality.
How quickly can I move in?
Once referencing is complete, usually within a week or two. Referencing is the part that takes time, and it goes faster if you have the documents ready.
Valuation
What is your property actually worth?
Not what an agent thinks you want to hear. A considered figure, with the comparable evidence behind it, from someone who has seen the property.
Choose how
Two ways to get a valuation
One is instant, one is accurate. Most people do the online estimate first and then book a visit to find out what the figure actually means for their property. Neither commits you to anything.
In person
Your local agent visits, walks the property with you, and gives you a figure they can defend with comparable evidence. Thirty to forty-five minutes, and you can ask them anything, including what is worth spending money on before it goes to market, and what is not.
Duration30 to 45 minutes
Accuracy100%
Instantly online
An immediate estimate drawn from recent local sales. Good for a ballpark figure in thirty seconds. It has never seen inside your property, so it cannot know about the extension, the new roof or the damp, which is why it is a starting point, not an answer.
DurationAbout 30 seconds
Accuracy60%
How it is worked out
What actually determines the figure
A valuation is not a guess and it is not an average of the street. It is evidence: what genuinely comparable properties have sold for recently, adjusted for the things that make yours different.
- Recent completed sales of comparable properties nearby, not asking prices
- Condition, and what a buyer would need to spend
- Layout and usable space, which matter more than the headline square footage
- Outside space, parking, and aspect
- Lease length and service charge, if it is leasehold
- What is currently competing with you on the market
Why the highest valuation is rarely the best one
It is common to invite three agents and instruct the one who says the biggest number. It is also the most reliable way to sell for less.
An overpriced property gets its best exposure in the first two weeks, when the people most likely to buy it look at it and decide it is too expensive. By the time the price comes down, those buyers have gone and the listing looks stale. Sellers who start at the right number usually finish higher than those who start too high and reduce.
Ask every agent for the evidence, not just the figure. If they cannot show you comparable sales, they are guessing, or bidding for your instruction.
Ready to book?
A free, no-obligation visit from your local agent, with the comparable evidence behind the figure.
Common questions
Is the valuation really free?
Yes, and there is no obligation to instruct us afterwards.
How long does an in-person valuation take?
Usually thirty to forty-five minutes, depending on the property and how many questions you have. Ask plenty.
Will you pressure me to list?
No. Your agent would rather you came back in six months ready than instructed today unconvinced.
Can I get a valuation if I am not selling yet?
Yes, and it is sensible. Knowing where you stand a year out makes remortgaging, planning and deciding what to spend money on considerably easier.
Book a valuation
Book your free valuation
An experienced local agent will visit, walk the property with you and give you a figure they can defend with comparable evidence. It takes thirty to forty-five minutes and commits you to nothing.
Would rather just have a number? The instant online estimate takes seconds, though it has never seen inside your property.
Your details
Tell us about the property
A few details, and your local agent will call to arrange a time that suits you.
What happens next
Three steps, and no chasing
1
We call you back
Your local agent calls to arrange a time, evenings and weekends included, because that is when most people are free.
2
They visit
Thirty to forty-five minutes. They will look at the whole property, ask about what you have done to it, and answer anything you want to ask.
3
You get the figure, and the evidence
In writing, with the comparable sales it is based on. What you do next is entirely up to you.
Worth knowing
What to have ready
None of this is essential, and the agent can work without it, but it makes the figure sharper.
- Roughly when the property was built, if you know
- Anything you have replaced or improved, and roughly when
- The lease length and service charge, if it is leasehold
- Any planning permission granted, used or unused
- What you paid for it, and when
No pressure
A valuation is not an instruction
Booking a valuation does not commit you to selling, to listing with Yuvello, or to anything at all. Plenty of people get a valuation a year before they move, or simply to know where they stand.
If the agent thinks now is a bad time to sell your particular property, they will say so. That is the point of asking someone who does this for a living rather than a website.
[PRIVACY WORDING TBC: the form must carry a link to the privacy policy and the lawful basis for contacting you.]
- Free, with no obligation
- No pressure to instruct, then or afterwards
- An honest figure, even when it is not the one you hoped for
- Your details are not sold or passed on
Common questions
Is it really free?
Yes, and there is no obligation to instruct us afterwards.
How soon can someone come out?
Usually within a few days. Your agent runs their own diary rather than waiting for a branch rota, so evenings and weekends are normal.
Do I need to tidy up?
No. The agent is valuing the property, not the housework. They have seen worse than yours.
What if I am not ready to sell?
That is the best time to get one. Knowing where you stand a year out makes remortgaging, planning and deciding what to spend money on much easier.
Can I get a rental valuation instead?
Yes. Say so in the message and your agent will value it for letting as well as, or instead of, selling.
Properties
Find your next home
Everything currently marketed by Yuvello agents.
For sale
£4,500,000
Detached house, nine bedrooms
Norsey Road, Billericay, CM11
For sale
£785,000
Detached house
Blackthorn Drive, Harlow, CM17
Under offer
£700,000
Semi-detached house
Mayfield Road, Chingford, E4
For sale
£650,000
Terraced house
Carlton Road, Leytonstone, E11
For sale
£650,000
Semi-detached house
Abbotts Park Road, Leyton, E10
Sold
Terraced house
Farnan Avenue, Walthamstow, E17
Not seeing it yet?
Register your search and your local agent will tell you about properties before they are listed.
Find an agent
The person, not the postcode lottery
Yuvello agents run their own businesses and trade under their own names. You can see who covers your area and what they specialise in before you pick up the phone.
Agents near you
Kellie Hopkins
Chingford & Walthamstow
Backed by
View profileHasan Kadri
Central London
Backed by
View profilePriya Shah
Chingford & Highams Park
Backed by
View profileSam Reeves
Leytonstone & Leyton
Backed by
View profileAisha Khan
Billericay & Brentwood
Backed by
View profileJames Moore
Woodford & Buckhurst Hill
Backed by
View profileTom Bailey
Harlow & Epping
Backed by
View profileLaura Hughes
Walthamstow & Leyton
Backed by
View profileWhat that means for you
Why a self-employed agent serves you better
Yuvello agents are not employees working a branch rota. They are experienced property professionals running their own businesses, using Yuvello's brand, technology and support.
That changes the incentives. Your sale is their reputation and their income, and there is no branch manager reallocating your file to whoever has capacity.
- The person you meet is the person who handles your property
- A direct mobile number, not a switchboard
- Genuine local knowledge: they chose their patch
- Backed by a national brand for marketing reach and compliance
Are you an estate agent?
Trade under your own name, keep most of your commission, and get the brand, technology and support of a national agency behind you.
← All agents
Your local agent
Kellie Hopkins
Chingford & Walthamstow
Sales and lettings · 6 years
Backed by
Direct line[DIRECT NUMBER TBC]
Email[EMAIL TBC]
CoversChingford & Walthamstow
In the job6 years, sales and lettings
About Kellie
Who you will be dealing with
[BIO TBC] Every agent profile needs a short piece in the agent's own words: how long they have worked the area, what they specialise in, and what a client should expect from them. Two or three paragraphs is enough, and it should sound like the person rather than the brand.
[BIO TBC] Yuvello has not supplied this copy, and it is not the sort of thing that can be written on someone's behalf. Ask Kellie for a few paragraphs, or interview her for fifteen minutes and draft it for her approval.
How Kellie works
What you get from a Yuvello agent
These commitments come from the Yuvello model and apply to every agent, so they are safe to publish on any profile.
- One named agent from valuation through to completion
- A direct number, not a switchboard or a branch queue
- Viewings done by the person who valued the property
- Evening and weekend appointments as standard
- An honest view on price, backed by comparable evidence
- Backed by Yuvello for compliance, marketing and support
If any agent works differently, this list has to change on their profile. Do not publish a shared promise that an individual agent does not keep.
Kellie's properties
Currently marketing
For sale
£4,500,000
Detached house, nine bedrooms
Norsey Road, Billericay, CM11
For sale
£785,000
Detached house
Blackthorn Drive, Harlow, CM17
Under offer
£700,000
Semi-detached house
Mayfield Road, Chingford, E4
What Kellie's clients say
Reviews
They told me the flat was worth less than the agent before them, and explained exactly why. It sold in eleven days at the number they gave me.
Placeholder clientSeller, [AREA]
I dealt with the same person from the first viewing to the day I got the keys. After two previous purchases, that was new.
Placeholder clientBuyer, [AREA]
I have four properties and I no longer think about any of them. That is the whole review.
Placeholder clientLandlord, [AREA]
Talk to Kellie
A free valuation, a viewing, or a straight answer about the market in Chingford and Walthamstow.
← All agents
Your local agent
Hasan Kadri
Central London
[SPECIALISM AND YEARS TBC]
Backed by
Direct line[DIRECT NUMBER TBC]
Email[EMAIL TBC]
CoversCentral London
In the job[YEARS AND SPECIALISM TBC]
About Hasan
Who you will be dealing with
[BIO TBC] Yuvello has supplied a name, a photograph and a coverage area for this agent and nothing else. A profile needs a short piece in the agent's own words: how long he has worked central London, what he specialises in, and what a client should expect from him.
[COVERAGE TBC] 'Central London' is broad enough to mean very different things to a buyer in Marylebone and one in Bermondsey. Before launch this should name the boroughs or postcode districts Hasan actually covers, in the same form as every other agent's patch.
How Hasan works
What you get from a Yuvello agent
These commitments come from the Yuvello model and apply to every agent, so they are safe to publish on any profile.
- One named agent from valuation through to completion
- A direct number, not a switchboard or a branch queue
- Viewings done by the person who valued the property
- Evening and weekend appointments as standard
- An honest view on price, backed by comparable evidence
- Backed by Yuvello for compliance, marketing and support
If any agent works differently, this list has to change on their profile. Do not publish a shared promise that an individual agent does not keep.
Hasan's properties
Currently marketing
For sale
£4,500,000
Detached house, nine bedrooms
Norsey Road, Billericay, CM11
For sale
£785,000
Detached house
Blackthorn Drive, Harlow, CM17
Under offer
£700,000
Semi-detached house
Mayfield Road, Chingford, E4
What Hasan's clients say
Reviews
They told me the flat was worth less than the agent before them, and explained exactly why. It sold in eleven days at the number they gave me.
Placeholder clientSeller, [AREA]
I dealt with the same person from the first viewing to the day I got the keys. After two previous purchases, that was new.
Placeholder clientBuyer, [AREA]
I have four properties and I no longer think about any of them. That is the whole review.
Placeholder clientLandlord, [AREA]
Talk to Hasan
A free valuation, a viewing, or a straight answer about the central London market.
About us
A national brand built around people, not branches
Yuvello is a UK estate agency without a high street. Our agents are experienced professionals running their own businesses under their own names, with the brand, technology and support of a national agency behind them.
The idea
Why we built it this way
The best estate agents are usually the ones who have been doing it longest in one area. They know which streets flood, which schools people move for, and what a house is really worth. For most of them, the only two options have been to stay in a branch and hand over most of what they earn, or go completely alone and lose the brand, the systems and the support.
Yuvello exists to remove that choice. Our agents keep their own name and most of their commission, and get a national brand, modern technology and a real team behind them.
For you as a customer, the effect is simple: you get an experienced agent who is personally accountable for your property, rather than a branch where your file moves between whoever is free.
How we work
What we hold ourselves to
Straight answers
An honest valuation beats a flattering one. We would rather lose an instruction than win it on a number we cannot defend.
One person, throughout
The agent who values your property is the agent who sells it. You will have their direct number.
Local, genuinely
Our agents choose their patch and usually live in it. Local knowledge is not a marketing line, it is the product.
Properly run
Modern systems, correct compliance, and a national brand standing behind every agent.
How it works
Self-employed, not on your own
Every Yuvello agent runs their own business. Yuvello provides the brand, the technology, the marketing, the compliance framework and the support team.
It is the same model that has reshaped estate agency in the United States and Australia, built here for the UK market.
- Agents trade under their own name, backed by Yuvello
- No high-street office, and lower overheads as a result
- One national brand, consistent standards
- UK-built support, not an overseas call centre
Talk to a Yuvello agent
Find the person who covers your area, or ask us anything.
Reviews
What clients say in their own words
Every review here is tied to a real move and a named agent. We publish the ones that are not flattering too. An agency that only shows five stars is telling you something about its editing, not its service.
They told me the flat was worth less than the agent before them, and explained exactly why. It sold in eleven days at the number they gave me.
Placeholder clientSeller, [AREA]
I dealt with the same person from the first viewing to the day I got the keys. After two previous purchases, that was new.
Placeholder clientBuyer, [AREA]
I have four properties and I no longer think about any of them. That is the whole review.
Placeholder clientLandlord, [AREA]
She talked me out of an offer that would have fallen through. It cost her the commission that month and saved me about four thousand pounds.
Placeholder clientSeller, [AREA]
Two viewings on a Saturday and a Sunday morning, arranged around my shifts. No branch would have done that.
Placeholder clientTenant, [AREA]
Not perfect - the survey stage dragged and I had to chase twice. But when I did, I got a straight answer rather than an excuse.
Placeholder clientBuyer, [AREA]
How this works
Where our reviews come from
Reviews that live only on a company's own website are worth very little, because the company chooses which ones appear. Ours are collected through an independent review platform and displayed here as they were written.
That means we cannot delete a bad one, and we would not want to. If something went wrong on your move, we would rather it was visible and answered than quietly removed.
[REVIEW PLATFORM TBC: Google, Trustpilot or similar. The wording above only stands if reviews are genuinely collected this way. If they are not, this section must be rewritten or removed.]
- Collected by an independent platform, not typed in by us
- Tied to a real transaction and a named agent
- Published unedited, including the critical ones
- Responded to publicly when something went wrong
Talk to the agent who covers your area
Every Yuvello agent has their own reviews. Find yours and read them before you call.
News
Property, explained by people who do it
Market comment, practical guides and news from the network. Written by agents who are in houses every day, not by a content agency working from a keyword list.
Guides
Placeholder - what a survey actually tells you
A plain explanation of the three survey levels and which one is worth paying for on which kind of property.
Read moreMarket
Placeholder - what happened to local prices this quarter
Comment on what actually moved, written by an agent who valued the properties rather than read the index.
Read moreLandlords
Placeholder - the compliance dates that catch landlords out
Gas, electrical, EPC and deposit deadlines, and what happens when one slips.
Read moreSelling
Placeholder - the first two weeks decide the price
Why a listing gets its best exposure immediately, and what overpricing really costs.
Read moreBuying
Placeholder - how to make an offer that gets accepted
Chain position, finance and flexibility matter more than the headline number.
Read moreNetwork
Thinking of moving?
Start with a free valuation, or find the agent who covers your area.
Careers
Go self-employed. Not solo.
Yuvello is the UK cloud agency built for experienced estate agents who want their own business without losing the brand, the systems and the people behind them. Your name out front. Our backing behind it.
No high-street office, no branch rota, no manager reallocating your files.
Is this you?
Two questions worth sitting with
Have you ever worked out what your billings actually earned the branch, and what share of it reached you?
And have you stopped short of going alone because of what you would lose: the brand a vendor recognises, the portal feeds, the compliance cover, the people to ask?
Yuvello exists for agents who answered yes to both. You keep your own name and most of your commission; we carry the brand, the technology and the support.
- Trade under your own name, backed by a national brand
- Keep most of what you bill, with no branch overhead
- UK-built support and a real community, not an overseas call centre
- One platform for the whole business
Who this is for
Five people this tends to suit
You do not need to be all of these. Most of our agents recognise themselves in one.
The employed agent
You are good at this, you bill well, and you have worked out roughly what the branch keeps. You are not unhappy with the job. You are unhappy with the split.
The self-employed agent
You already went out on your own and found the hard part is not selling houses, it is everything else: compliance, portals, chasing, and having nobody to ask.
The business owner
You run a small agency and spend your week on overheads and admin rather than listing and selling. You want the work back and the cost base gone.
The returner
You left the industry, or took time out, and want back in on terms that fit around the rest of your life.
The entrepreneur
You want to build something that is genuinely yours, in a market you understand, with a brand and a system already built.
What you get
Everything the branch gave you, minus the branch
Your own name
You are the brand people call. Yuvello is the reassurance behind it, not the name that replaces yours.
Most of your commission
A tiered split that rises as you bill. We will run it against your actual figures on the call.
No geography
No patch, no territory, no permission needed. Work wherever your network is.
The full toolkit
Portals, CRM, personal microsite, marketing software, AML platform, invoicing, boards and print, email and storage, training portal.
Real support
A regional support office, mentorship and an agent network you can actually ask. Self-employed is not the same as alone.
Training
Structured training whether you are experienced or coming back to the industry.
Compliance cover
AML, redress and the frameworks that are genuinely tedious to build alone.
Additional income
Referral schemes and revenue streams beyond your own sales.
Your own hours
You run your diary. Evenings and weekends are when buyers are free. That is your call, not a rota.
The model
A model that pays you first
You keep the large majority of the commission you generate, and your share rises once you pass an annual threshold. The revenue share Yuvello takes comes out of the company's side of the fee, not yours.
There is a one-off set-up cost and a flat monthly licence. It is the same for every agent, whatever you bill: no percentage creep, no tiered packages, no deductions you find out about later.
- A tiered split that rises as you bill, and resets each trading term
- One flat monthly licence, identical for every agent
- Revenue share taken from the company's share, never from yours
- Third-party costs passed on at cost, not marked up
- No desk fees, no branch overhead, no franchise premium
We will run your numbers, not ours
Published figures are the least useful part of a decision like this. They describe an average agent who does not exist, and they tell you nothing about what the model would do to your income.
On the discovery call we take your last twelve months and work it through properly, including the months where this would not have suited you. The full commission structure, fees and third-party costs are set out in writing before you commit to anything.
If it does not stack up for you, we would rather establish that on a call than after you have handed in your notice.
Why Yuvello
Built here, for how UK agents actually work
The self-employed model is not new. It reshaped estate agency in the United States and Australia before it arrived here. What is new is a version built for the UK market rather than translated into it.
The global networks will give you a brand and a platform, and put their name in front of yours. Going fully independent gives you your name and nothing else. Yuvello is the middle that did not exist: your name out front, a national brand behind it, and support in your timezone.
- UK-built systems and UK-based support
- Your name leads; Yuvello backs it
- A community of agents, not a helpdesk queue
- No bureaucracy, no branch politics, no territory disputes
How joining works
Six steps from first click to first instruction
1
Suitability review
A short check that this model fits where you are and what you want. It is not for everyone and we would rather say so early.
2
Apply online
The application form. Ten minutes.
3
Discovery call
A proper conversation about your billings, your patch and what you would be walking away from.
4
Registration
Company registration, ICO, redress scheme and AML: we tell you exactly what is needed and what each costs at cost.
5
Onboarding
Systems, tools, brand assets and your personal microsite set up.
6
Enrolment
You are live, listed as a Yuvello agent, and trading under your own name.
Before you apply
Am I employed by Yuvello?
No. You are self-employed and run your own business, backed by Yuvello's brand, technology and support. That is the whole point of the model.
Do I need my own limited company?
Yes, and we will walk you through registering one. The third-party costs (company registration, ICO, DBS, redress scheme, AML registration) are passed on at cost, not marked up.
Is there a territory?
No. There are no geographical restrictions. You work wherever your network is.
What if I have no client base yet?
Then the honest answer is that the first months are hard, and the training and mentorship matter more than the commission split. We will tell you that on the discovery call rather than after you have signed.
Can I bring my current pipeline?
That depends entirely on your existing contract. Check your restrictive covenants and notice period before you apply. We will ask about them.
How long does joining take?
Once the discovery call is done, most of the timeline is company registration and compliance. [TYPICAL TIMESCALE TBC]
Be independent, not alone.
If the model makes sense to you, the next step is a conversation, not a commitment.
Contact
Talk to a real person
For anything about a specific property, your local agent is the fastest route. For everything else, this reaches the Yuvello team.
Find your local agent
The fastest answer to anything about a specific property, a valuation or a viewing. Your agent has the detail; the office does not.
Call us
Email us
Headquarters
17 Hanover Square, Mayfair, London W1S 1BN
Property management
Already renting or letting through Yuvello?
Repairs, rent, tenancy paperwork and anything else on a managed property go to the property management team, not to your local agent. They are the fastest route once a tenancy is running.
Call the team
020 3910 8200
Email the team
pm@yuvello.co.uk
Report a repairReport an issue(opens the tenant portal)
Tenants can log a repair or maintenance issue in the tenant portal at any hour, track what happens next, and see who has been assigned.
Send a message
How can we help?
Legal
Privacy policy
What we do with the information you give us, why we are allowed to do it, how long we keep it and what you can ask us to do about it.
[DRAFT, NOT YET APPROVED] This page was drafted from what the website actually does. It has not been reviewed by a solicitor or a data protection specialist, and several facts in it are still placeholders. It must not be published in this state. See the list of outstanding items at the foot of the page.
In short
We are an estate agency. If you ask us to value, sell or let a property, if you register a search, if you enquire about a property or if you sign up to our newsletter, we need some information about you in order to do what you have asked.
We do not sell your information. We share it only with the people who need it to deliver the service, and where the law requires it. You can ask us what we hold, ask us to correct it, and in most cases ask us to delete it.
This policy tells you the detail. If anything in it is unclear, ask us and we will explain it in plain terms.
Who we are
Yuvello Ltd is the data controller for the information described in this policy, which means we decide what is collected and what happens to it. We are registered in England and Wales.
If you have a question about your information, or you want to make a request or a complaint about it, use the contact details below and say what your question is about.
- Controller
- Yuvello Ltd
- Company number
- 17355432
- Registered office
- 17 Hanover Square, Mayfair, London W1S 1BN
- [PRIVACY CONTACT EMAIL TBC]
- Phone
- 020 7377 4217
- ICO registration number
- [ICO REGISTRATION TBC]
- Data protection officer
- [DPO POSITION TBC]
Your agent, and who is responsible for your information
Yuvello agents are self-employed. They run their own businesses under the Yuvello brand, and the agent who deals with you keeps records about your property and your enquiry in order to do their job.
[CONTROLLER POSITION TBC] The relationship between Yuvello Ltd and its agents has to be settled before this page is published, because it determines who is answerable to you for your information and who you can bring a request or a complaint to.
What we collect, why, and for how long
Each entry below is a thing we actually ask you for on this website, or that we generate while dealing with you.
Booking a valuation
Your name, email address, phone number, the property address and postcode, what you are valuing for, and anything else you choose to tell us.
Why we need itTo arrange the valuation, carry it out and give you a figure, and to answer your questions afterwards.
Lawful basisSteps taken at your request before entering a contract. Where you ask us to keep in touch afterwards, our legitimate interest in following up an enquiry we did not win.
How long we keep it[RETENTION TBC]
Registering a search
Your name, email address, phone number, the areas you want, property type, bedrooms, budget, your must-haves, where you are up to in your own move, your mortgage position and your timescale.
Why we need itSo the agent covering your area can match you to properties and call you about them.
Lawful basisYour consent, which you give by ticking the box on the form and can withdraw at any time.
How long we keep it[RETENTION TBC]
Enquiring about a property or contacting us
Your name, email address, phone number, postcode, what the enquiry is about and your message.
Why we need itTo answer you, and to pass the enquiry to the right agent or department.
Lawful basisOur legitimate interest in responding to people who contact us.
How long we keep it[RETENTION TBC]
The newsletter
Your email address, and a record of when and how you signed up.
Why we need itTo send you new listings and local market notes.
Lawful basisYour consent. Every email has an unsubscribe link and it works.
How long we keep itUntil you unsubscribe, plus a suppression record so we do not email you again by mistake.
Selling, buying, letting or renting through us
Identity documents and proof of address, proof of funds or mortgage position, your solicitor's details, references and, for tenants, right to rent documents.
Why we need itBecause the law requires us to check who we are dealing with before and during a property transaction.
Lawful basisLegal obligation, and performance of our contract with you.
How long we keep itFive years from completion of the transaction or the end of our relationship with you, under regulation 40 of the Money Laundering Regulations 2017, then deleted unless there is a separate legal reason to keep it.
Using this website
Technical information such as your device type, browser, approximate location from your IP address, and the pages you visit.
Why we need itTo keep the site working, keep it secure, and understand which parts of it are useful.
Lawful basisOur legitimate interest in running a secure and functioning website. Where a cookie is not strictly necessary, the basis is your consent or, for some analytics, your right to opt out.
How long we keep it[ANALYTICS RETENTION TBC]
Where your information comes from
Most of it comes from you, when you fill in a form on this site, call us, email us or speak to an agent.
Some of it comes from elsewhere. We may receive your details from a property portal when you enquire through it, from a third party that verifies identity or funds, from the Land Registry and other public records, and from a referral if somebody puts us in touch with you.
[SOURCES TBC] The exact list depends on which portals, referencing providers and identity checking services Yuvello ends up using, and each one has to be named here before launch.
Who we share it with
We share your information only where it is needed, and we do not sell it.
[PROCESSOR LIST TBC] Every supplier that handles personal data on our behalf must be named or described here, and must be under a written contract that meets Article 28 of the UK GDPR before any data reaches them.
- The Yuvello agent dealing with your property or your search
- Our customer relationship management system, where enquiries and records are held
- The email platform that sends our newsletter
- Property portals, where you have asked us to market a property
- Identity, funds and referencing providers, where a check is required
- Solicitors, surveyors, mortgage brokers and other parties to a transaction, where you have asked us to deal with them
- Our professional advisers, and our redress scheme where a complaint is referred to it
- HM Revenue and Customs, the police and other authorities, where the law requires it
Marketing, and how to stop it
We will send you marketing by email where you have asked us to, or where you have used our services before and have not told us to stop.
Stopping is always easy. Click unsubscribe in any email, reply and ask, or use the contact details at the top of this page. It takes effect on all marketing, not just the message you replied to, and it does not affect the emails we have to send you about a transaction you are part of.
[REFERRAL AND THIRD PARTY MARKETING TBC] If Yuvello intends to pass details to conveyancers, brokers or other partners for their own marketing, that needs separate, specific consent and must be described here.
Sending information outside the UK
[TRANSFERS TBC] Most cloud services store or process data outside the UK. Once the platforms are chosen, this section must say whether that happens, which countries are involved, and what safeguard is relied on, normally UK adequacy regulations or the International Data Transfer Agreement or Addendum.
How we protect it
We take reasonable technical and organisational measures to protect your information, including access controls, encryption in transit and keeping records in systems rather than in personal inboxes and spreadsheets.
[SECURITY MEASURES TBC] This paragraph should describe what is actually in place, not what is aspirational. It also needs a breach procedure behind it: a reportable breach has to reach the ICO within 72 hours of Yuvello becoming aware of it, which is not achievable without a named person and a documented process.
Cookies
Cookies are small files a website stores on your device. Some are necessary for the site to work. Others measure how the site is used, or support advertising.
[COOKIE LIST AND BANNER TBC] This prototype sets no cookies at all. The live site will, and before launch it needs a cookie policy listing each one with its purpose and lifetime, and a banner that genuinely allows refusal. Note the change made by the Data (Use and Access) Act 2025, in force since 5 February 2026: some statistical and low risk cookies can now be set on an opt-out basis rather than requiring prior consent, but advertising and tracking cookies still require consent, and penalties under PECR now reach 17.5 million pounds or 4 per cent of global turnover.
Your rights
You have the following rights over your personal information. To use any of them, contact us using the details at the top of this page. We will not charge you, and we will respond within one month. If your request is complicated we can extend that by two months, and we will tell you if we do.
If we need more detail to find what you are asking for, we can ask you to clarify, and the clock pauses while we wait for your answer.
- Ask for a copy of the information we hold about you
- Ask us to correct anything that is wrong or incomplete
- Ask us to delete it, where we do not have a reason to keep it
- Ask us to restrict what we do with it while a question about it is resolved
- Object to processing we carry out on the basis of legitimate interests
- Object to direct marketing at any time, which is an absolute right
- Ask for your information in a portable format, where it was provided by you and is processed by consent or under a contract
- Withdraw consent at any time, where consent is what we rely on
How to complain
If you are unhappy with how we have handled your information, tell us first. Use the contact details at the top of this page and say what has gone wrong. We will acknowledge your complaint within 30 days and take appropriate steps to look into it.
If you are still unhappy, you can complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk or on 0303 123 1113. Complaining to us first does not take away your right to go to them.
Changes to this policy
We will update this page when what we do with information changes. The date below is when it was last revised. If a change is significant we will tell you directly rather than rely on you noticing it here.
- Version
- Draft, not published
- Last revised
- 20 September 2026
- Approved by
- [APPROVAL TBC]
Before this page goes live
This block is for the Yuvello team and will be removed before launch.
- Have a solicitor or a data protection specialist review the whole page
- Settle whether the self-employed agents are joint controllers, independent controllers or processors, and reflect it above
- Register with the ICO, pay the data protection fee and put the number in
- Set a dedicated privacy contact address and decide who owns data protection
- Replace every retention placeholder with a period, a reason, and a rule configured in the CRM
- Name every processor and get an Article 28 contract signed with each
- Answer the international transfer question once the platforms are chosen
- Write the cookie policy and build a banner that allows genuine refusal
- Put a link to this page next to every form on the site, before submission
- Document a breach procedure that can reach the ICO inside 72 hours
- Set a review date, because this page goes stale the moment the stack changes